Refund policy

Thank you for choosing Sunny Vibes Wedding Hire for your special event. We aim to provide high-quality hire items and excellent service. Please read our policy carefully to ensure a smooth experience.

1. Condition of Items:

All items are thoroughly inspected before dispatch to ensure they meet our quality standards. We ask that you inspect the items upon receipt and notify us immediately of any damages, defects, or discrepancies.

2. Notification of Issues:

Any issues with the hired items must be reported within 24 hours of delivery or pickup. Please provide clear photos and a detailed description of the problem to info@sunnyvibepicnics.com.au or call us at 0493713698.

3. Refunds:

Refunds will be considered under the following circumstances:

* Damaged or Defective Items: If an item is received damaged or defective and the damage was not caused by the client, a full or partial refund may be issued depending on the severity of the damage and the usability of the item.

* Incorrect Items: If you receive items that do not match your order, we will either provide the correct items or issue a refund for the incorrect items.

* Cancellation:

* Cancellations made more than 60 days before the event date will receive a full refund, minus a 10% administrative fee.

* Cancellations made between 30 and 60 days before the event date will receive a 50% refund.

* Cancellations made less than 30 days before the event date are not eligible for a refund.

4. Returns:

* All hired items must be returned in the same condition as they were received, with reasonable wear and tear excepted.

* Items must be returned on the agreed-upon return date and time. Late returns may incur additional charges.

* The client is responsible for any loss or damage to the hired items while in their possession, beyond reasonable wear and tear. The cost of repair or replacement will be deducted from the security deposit or charged separately.

5. Security Deposit:

A security deposit is required for all hires. This deposit will be refunded within 1-3 business days after the items have been returned and inspected, provided that all items are in good condition.

6. Procedure for Returns:

To return items, please follow these steps:

1. Repack the items carefully in their original packaging or suitable alternatives to prevent damage during transit.

2. Contact us to arrange for pickup or drop-off of the items.

3. Ensure all items are returned on the agreed-upon date and time.

7. Exclusions:

Refunds will not be issued for:

* Items that were used inappropriately or damaged due to misuse.

* Changes in personal circumstances or event plans.

8. Contact Us:

If you have any questions or concerns regarding our refund and returns policy, please contact us at:

* Email: info@sunnyvibepicnics.com.au